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Open Source Customer Support & Success Tools

A curated collection of the best open source software for helping customers and keeping them, covering ticketing and help desks, live chat, help centers, and customer health tracking..

See also:Helpdesk SoftwareLive Chat & MessagingProduct Tour & User OnboardingFeedback & Feature Request Management

Chatwoot

Omnichannel customer support with a built-in AI assistant

  • Stars

    Stars growing over the last 30 days38,907

  • Last commit

    9 hours ago

  • License

    MIT
Manage customer conversations across live chat, email, WhatsApp, Instagram, and more from one inbox, with an AI assistant that suggests replies and automates common questions.

Open Source Alternative to:

Open

Formbricks

Privacy-first survey and experience management platform

  • Stars

    13,217

  • Last commit

    8 hours ago

  • License

    AGPL-3.0
Collect feedback across websites, apps, and emails with targeted surveys, user segmentation, and GDPR-compliant data handling. Self-host or use the cloud.

Open Source Alternative to:

Google Forms

Zammad

Powerful helpdesk solution for streamlined customer service

  • Stars

    6,081

  • Last commit

    8 hours ago

  • License

    AGPL-3.0
Zammad is an open-source helpdesk software that centralizes customer communications and helps deliver great service experiences efficiently.

Open Source Alternative to:

Open

Freescout

Open-source helpdesk for seamless customer support

  • Stars

    4,640

  • Last commit

    11 hours ago

  • License

    AGPL-3.0
Self-hosted email management system with shared inboxes, automation, and powerful collaboration features for efficient customer support.

Open Source Alternative to:

Intercom

Fider

Open-source platform for collecting and prioritizing feedback

  • Stars

    4,601

  • Last commit

    19 hours ago

  • License

    AGPL-3.0
A self-hosted community feedback tool that helps organizations gather, discuss, and prioritize user suggestions and feature requests.

Open Source Alternative to:

Featurebase

Frappe Helpdesk

Open-source ticketing system for streamlined support

  • Stars

    3,480

  • Last commit

    20 hours ago

  • License

    AGPL-3.0
Frappe Helpdesk consolidates customer issues, automates workflows, and empowers self-service to boost agent productivity and customer satisfaction.

Open Source Alternative to:

Intercom

Chaskiq

Open-source customer communication platform

  • Stars

    3,581

  • Last commit

    4 months ago

  • License

    Unknown
Versatile messaging solution for businesses to engage customers through multiple channels, with AI-powered automation and analytics.

Open Source Alternative to:

Open

Usertour

Create engaging product tours and user onboarding experiences

  • Stars

    2,335

  • Last commit

    9 hours ago

  • License

    AGPL-3.0
Open-source platform for building interactive product tours, tooltips, and in-app guides to improve user engagement and feature adoption without complex coding

Open Source Alternative to:

Userflow

LogChimp

Open-source feedback management for product teams

  • Stars

    1,135

  • Last commit

    18 hours ago

  • License

    Apache-2.0
Collect, organize, and prioritize user feedback to build better products. Self-hosted solution for seamless feature request management.

Open Source Alternative to:

Featurebase

Cossistant

AI
AI-native support infrastructure for modern SaaS

  • Stars

    739

  • Last commit

    2 months ago

  • License

    AGPL-3.0
Open-source support platform combining AI and human agents. React components with shadcn/ui design philosophy, styled with Tailwind CSS for NextJS apps.

Open Source Alternative to:

Open

ClearFlask

Open-source ideation tool for product feedback management

  • Stars

    451

  • Last commit

    5 days ago

  • License

    Apache-2.0
ClearFlask is an open-source platform for collecting, analyzing, and acting on customer feedback to drive product development.

Open Source Alternative to:

Featurebase

SAMA

Secure, scalable chat server for modern applications

  • Stars

    161

  • Last commit

    1 month ago

  • License

    GPL-3.0
Open source chat server with end-to-end encryption, clustering support, and comprehensive messaging features for building real-time communication apps

Open Source Alternative to:

Discord

UserTourKit

Lightweight, accessible product tours built for React developers

  • Stars

    72

  • Last commit

    1 month ago

  • License

    MIT
Headless React tour library with WCAG 2.1 AA accessibility, TypeScript support, and pre-styled components. Under 8KB gzipped with full customization control.

Open Source Alternative to:

Userflow

BugPin

Self-hosted visual bug reporting with screenshot annotation

  • Stars

    48

  • Last commit

    1 day ago

  • License

    AGPL-3.0
Embeds a lightweight widget into web apps so users can capture screenshots, annotate issues, and submit reports with console logs and browser metadata included.

Open Source Alternative to:

Markup

Reflet

Turn user feedback into features that matter

  • Stars

    39

  • Last commit

    4 days ago

  • License

    SSPL-1.0
Collect feedback, prioritize with AI-powered voting, and share transparent roadmaps. Build products users love with automated triage and seamless integration.

Open Source Alternative to:

Featurebase

Sayr

Bridge internal workflows with public collaboration

  • Stars

    31

  • Last commit

    9 hours ago

  • License

    Unknown
Source-available project management platform with dual views - internal team workspace and public portal for user feedback, voting, and progress tracking.

Open Source Alternative to:

Linear

Tiledesk

AI
No-code platform to build AI agents and automate support

  • Stars

    15

  • Last commit

    2 days ago

  • License

    MIT
Build AI chatbots, automate customer support workflows, and connect live agents across web, WhatsApp, email, and voice with a no-code visual designer.

Open Source Alternative to:

Intercom
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