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Open Source Customer Communication Platforms using JavaScript

A curated collection of the best open source platforms for managing communication with customers across multiple channels. using JavaScript.

Novu

Multi-channel notification infrastructure for apps

  • Stars

    40,249

  • Last commit

    11 hours ago

  • License

    Unknown
Open-source platform for building in-app, email, push, SMS, and chat notifications with a unified API, workflow engine, and embeddable inbox component.

Open Source Alternative to:

Customer.io

Chatwoot

Omnichannel customer support with a built-in AI assistant

  • Stars

    Stars growing over the last 30 days38,752

  • Last commit

    8 hours ago

  • License

    MIT
Manage customer conversations across live chat, email, WhatsApp, Instagram, and more from one inbox, with an AI assistant that suggests replies and automates common questions.

Open Source Alternative to:

Intercom

Fonoster

Open-source cloud communications platform for developers

  • Stars

    8,162

  • Last commit

    2 days ago

  • License

    MIT
Build and deploy powerful voice and messaging applications with ease using Fonoster's flexible, scalable, and developer-friendly platform.

Open Source Alternative to:

Twilio

Plunk

The open-source, affordable email platform

  • Stars

    5,573

  • Last commit

    2 days ago

  • License

    AGPL-3.0
Plunk unifies marketing, transactional, and broadcast emails into a single, complete solution for businesses of all sizes.

Open Source Alternative to:

Resend

Zammad

Powerful helpdesk solution for streamlined customer service

  • Stars

    6,067

  • Last commit

    12 hours ago

  • License

    AGPL-3.0
Zammad is an open-source helpdesk software that centralizes customer communications and helps deliver great service experiences efficiently.

Open Source Alternative to:

Intercom

Freescout

Open-source helpdesk for seamless customer support

  • Stars

    4,628

  • Last commit

    10 hours ago

  • License

    AGPL-3.0
Self-hosted email management system with shared inboxes, automation, and powerful collaboration features for efficient customer support.

Open Source Alternative to:

Intercom

Erxes

Open-source growth platform for customer-centric teams

  • Stars

    4,108

  • Last commit

    8 hours ago

  • License

    AGPL-3.0
All-in-one solution for marketing, sales, and customer service. Boost engagement, streamline workflows, and drive growth.

Open Source Alternative to:

Salesforce

Frappe Helpdesk

Open-source ticketing system for streamlined support

  • Stars

    3,472

  • Last commit

    14 hours ago

  • License

    AGPL-3.0
Frappe Helpdesk consolidates customer issues, automates workflows, and empowers self-service to boost agent productivity and customer satisfaction.

Open Source Alternative to:

Intercom

Dittofeed

Open-source customer engagement platform for automation

  • Stars

    3,039

  • Last commit

    21 days ago

  • License

    MIT
Dittofeed offers low-code tools for message automation across multiple channels, including powerful segmentation and personalization features.

Open Source Alternative to:

Mailchimp

Chaskiq

Open-source customer communication platform

  • Stars

    3,580

  • Last commit

    4 months ago

  • License

    Unknown
Versatile messaging solution for businesses to engage customers through multiple channels, with AI-powered automation and analytics.

Open Source Alternative to:

Intercom

Cossistant

AI
AI-native support infrastructure for modern SaaS

  • Stars

    738

  • Last commit

    2 months ago

  • License

    AGPL-3.0
Open-source support platform combining AI and human agents. React components with shadcn/ui design philosophy, styled with Tailwind CSS for NextJS apps.

Open Source Alternative to:

Intercom

Wraps

Code-first email platform that deploys to your AWS

  • Stars

    66

  • Last commit

    1 day ago

  • License

    AGPL-3.0
Build email templates as React components and automations in TypeScript. Deploy to your AWS account with SES integration. Marketing teams edit content without code.

Open Source Alternative to:

Resend

Tiledesk

AI
No-code platform to build AI agents and automate support

  • Stars

    15

  • Last commit

    18 hours ago

  • License

    MIT
Build AI chatbots, automate customer support workflows, and connect live agents across web, WhatsApp, email, and voice with a no-code visual designer.

Open Source Alternative to:

Intercom
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