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Best Open Source FreshDesk Alternatives

Discover the best open source alternatives to FreshDesk.

The best open source alternative to FreshDesk is Chatwoot. If that doesn't suit you, we've compiled a ranked list of other open source FreshDesk alternatives to help you find a suitable replacement. Other interesting open source alternatives to FreshDesk are: Typebot, Erxes, Chaskiq and Freescout.

FreshDesk alternatives are mainly Customer Engagement Tools but may also be Communication Tools or Form Builders. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of FreshDesk.

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FreshDesk

A cloud-based customer support software and helpdesk solution that provides businesses with the tools to manage customer queries and tickets.

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An open-source customer engagement platform that unifies multiple channels, enabling businesses to provide seamless support and build lasting relationships.

Screenshot of Chatwoot website

Chatwoot revolutionizes customer communication by offering a powerful, open-source platform that brings together various messaging channels under one roof. This versatile solution empowers businesses of all sizes to deliver exceptional customer support and engagement.

Key benefits of Chatwoot include:

  • Omnichannel Support: Seamlessly manage conversations across multiple platforms, including website chat, email, WhatsApp, Facebook, Twitter, and more.
  • Team Collaboration: Foster efficient teamwork with features like shared inboxes, internal notes, and real-time updates.
  • Customization: Tailor the platform to your brand with custom widgets, chatbots, and integrations.
  • Analytics and Reporting: Gain valuable insights into your customer service performance with detailed metrics and customizable reports.
  • Open-Source Advantage: Benefit from a transparent, community-driven development process, ensuring continuous improvements and flexibility.
  • Self-Hosted Option: Maintain complete control over your data with the ability to deploy Chatwoot on your own servers.
  • AI-Powered Assistance: Leverage AI capabilities to automate responses, categorize conversations, and enhance overall efficiency.

Chatwoot's intuitive interface and robust feature set make it an ideal choice for businesses looking to streamline their customer communication processes. Whether you're a small startup or a large enterprise, Chatwoot adapts to your needs, helping you build stronger customer relationships and drive satisfaction.

Design, build, and deploy interactive chatbots with a visual editor. Integrate easily and collect data effortlessly.

Screenshot of Typebot website

Typebot revolutionizes the way you create and manage chatbots, offering a powerful yet user-friendly platform for businesses and developers alike. With its intuitive visual editor, you can design complex conversational flows without writing a single line of code.

Key benefits of Typebot include:

  • Visual Flow Builder: Drag-and-drop interface for easy bot creation
  • Customizable Design: Match your brand with fully customizable themes
  • Multi-Platform Integration: Embed your chatbots on websites, apps, or popular messaging platforms
  • Advanced Logic: Implement conditional branching and variables for sophisticated interactions
  • Data Collection: Gather and analyze user inputs securely
  • API Connections: Integrate with your existing tools and databases
  • Multi-Language Support: Create bots in any language to reach a global audience
  • Templates: Jump-start your projects with pre-built templates for various use cases
  • Analytics Dashboard: Track performance and optimize your chatbots

Whether you're looking to automate customer support, streamline lead generation, or create interactive surveys, Typebot provides the tools you need to build engaging conversational experiences. Its versatility makes it suitable for businesses of all sizes, from startups to enterprises, across various industries.

Get started with Typebot today and transform the way you interact with your audience!

All-in-one solution for marketing, sales, and customer service. Boost engagement, streamline workflows, and drive growth.

Screenshot of Erxes website

Erxes is a powerful, open-source growth platform designed to help businesses of all sizes excel in marketing, sales, and customer service. By centralizing customer interactions and data, Erxes enables teams to work more efficiently and deliver exceptional experiences.

Key benefits of Erxes include:

  • Unified Platform: Integrate marketing, sales, and support functions in one place, eliminating the need for multiple tools and reducing costs.
  • Customizable Workflows: Tailor Erxes to fit your unique business processes, ensuring maximum efficiency and productivity.
  • 360° Customer View: Gain comprehensive insights into customer interactions across all touchpoints, enabling personalized engagement.
  • Automation: Streamline repetitive tasks and create intelligent workflows to save time and resources.
  • Open-Source Advantage: Benefit from a transparent, community-driven development process, with the flexibility to modify and extend the platform as needed.
  • Data Privacy: Maintain full control over your data with on-premises deployment options, ensuring compliance with regulations.
  • Scalability: Grow your business confidently, knowing that Erxes can handle increasing demands and complexities.

With its intuitive interface and robust feature set, Erxes empowers teams to collaborate seamlessly, make data-driven decisions, and foster lasting customer relationships. Whether you're a startup or an enterprise, Erxes provides the tools you need to thrive in today's competitive business landscape.

Versatile messaging solution for businesses to engage customers through multiple channels, with AI-powered automation and analytics.

Screenshot of Chaskiq website

Chaskiq is a powerful, open-source customer communication platform designed to revolutionize how businesses interact with their customers. This versatile tool offers a comprehensive suite of features to enhance customer engagement and support across multiple channels.

Key benefits of Chaskiq include:

  • Omnichannel Communication: Seamlessly manage conversations across various channels, including live chat, email, and social media, all from a single interface.
  • AI-Powered Automation: Leverage intelligent chatbots and automated workflows to provide instant responses and streamline customer interactions.
  • Real-time Analytics: Gain valuable insights into customer behavior and agent performance with detailed analytics and reporting tools.
  • Customizable Widgets: Easily integrate Chaskiq into your website or application with customizable chat widgets that match your brand's look and feel.
  • Team Collaboration: Improve internal communication and efficiency with features like shared inboxes, agent assignments, and team notes.
  • Data Privacy and Security: Maintain control over your data with self-hosted options and robust security measures.
  • Extensibility: Integrate Chaskiq with your existing tools and workflows using its flexible API and webhook support.

Whether you're a small startup or a large enterprise, Chaskiq provides the tools you need to deliver exceptional customer experiences, increase engagement, and drive business growth. With its open-source nature, you have the freedom to customize and extend the platform to meet your specific needs.

Self-hosted email management system with shared inboxes, automation, and powerful collaboration features for efficient customer support.

Screenshot of Freescout website

Freescout is a robust, open-source helpdesk solution designed to revolutionize your customer support workflow. With its self-hosted architecture, you maintain complete control over your data while enjoying enterprise-level features.

Key benefits of Freescout include:

  • Shared Inboxes: Collaborate effortlessly with your team on customer inquiries, ensuring no email falls through the cracks.
  • Automation: Streamline repetitive tasks with powerful automation tools, saving time and improving response times.
  • Customization: Tailor the system to your needs with a flexible, open-source codebase and extensive API.
  • Cost-Effective: Eliminate per-agent fees and enjoy unlimited users without breaking the bank.
  • Privacy-Focused: Keep sensitive customer data secure on your own servers, complying with data protection regulations.
  • User-Friendly Interface: Intuitive design makes it easy for agents to manage conversations and boost productivity.
  • Multi-Channel Support: Handle inquiries from various channels, including email, web forms, and more.
  • Scalability: Grow your support operations seamlessly as your business expands, without limitations.

Freescout empowers businesses of all sizes to deliver exceptional customer support while maintaining full control over their helpdesk infrastructure. Experience the freedom and flexibility of open-source without compromising on features or performance.

Multichannel messaging platform for personalized customer journeys, with advanced segmentation and automation capabilities.

Screenshot of Laudspeaker website

Laudspeaker is an innovative, open-source customer engagement platform designed for modern teams who want to create meaningful connections with their audience. This powerful tool combines multichannel messaging, advanced segmentation, and intelligent automation to help businesses deliver the right message to the right person at the right time.

Key benefits of Laudspeaker include:

  • Multichannel Messaging: Reach your customers where they are, whether it's through email, SMS, push notifications, or in-app messages.
  • Advanced Segmentation: Create highly targeted audience segments based on user behavior, attributes, and engagement history.
  • Intelligent Automation: Design and implement sophisticated customer journeys with ease, using a visual workflow builder.
  • Real-time Analytics: Gain valuable insights into your customer engagement efforts with comprehensive, real-time reporting.
  • Open-source Flexibility: Customize and extend Laudspeaker to fit your specific needs, with the added benefit of community-driven improvements.
  • Data Privacy: Maintain control over your customer data with on-premise deployment options.

Laudspeaker empowers businesses to create personalized, timely, and relevant communications that drive customer engagement, retention, and growth. Whether you're a startup looking to build strong customer relationships or an enterprise aiming to optimize your messaging strategy, Laudspeaker provides the tools and flexibility you need to succeed in today's competitive landscape.

Dittofeed offers low-code tools for message automation across multiple channels, including powerful segmentation and personalization features.

Screenshot of Dittofeed website

Dittofeed is an open-source customer engagement platform that modernizes marketing automation. It provides a suite of tools for creating and managing customer messaging campaigns across various channels.

Key features include:

  1. Journeys: A drag-and-drop GUI for automating marketing and transactional messages based on user actions. It supports multi-trigger journeys, integrated branch-based analytics, and local timezone scheduling.

  2. Segments: A powerful segmentation engine with a low-code UI. Users can create segments based on performed events, identify events, subscription status, and unlimited AND/OR conditions.

  3. Templates: An HTML/MJML editor for creating message templates with easy personalization using Liquid syntax. It includes features for testing messages and drafts.

  4. Channels: Omni-channel support for delivering automated messages, including email, SMS, and webhooks for mobile push, Slack, WhatsApp, and more.

  5. Developer-friendly: Dittofeed offers various authentication modes, REST and Admin APIs, SDKs for multiple platforms, and a robust infrastructure built on Postgres, ClickHouse, and Temporal.

  6. Self-hosting option: Users can self-host Dittofeed to maintain full control of their data and avoid vendor lock-in.

  7. Integrations: Supports various message channels (e.g., Amazon SES, Resend, Postmark, Twilio SMS), data sources (REST API, Twilio Segment, Polytomic), and data destinations (Hubspot, CSV).

Dittofeed positions itself as an alternative to established platforms like MailChimp and Iterable, offering innovation and improvement without excessive pricing. It's suitable for organizations of various sizes that need to automate user messaging, with a UI simple enough for non-technical team members to use.

The platform is available as a cloud service with a 14-day free trial, starting at $75/month, or as a free self-hosted option. Dittofeed also offers responsive support through Slack Connect, Discord community, and email.

AI-enhanced live chat platform for seamless customer engagement, featuring chatbots, multichannel support, and advanced analytics.

Screenshot of Tiledesk website

Tiledesk revolutionizes customer support by combining the power of AI with human expertise. This innovative platform offers a comprehensive suite of tools designed to enhance customer engagement and streamline support operations.

Key benefits of Tiledesk include:

  • AI-powered chatbots: Automate routine inquiries and provide instant responses 24/7, freeing up human agents for more complex issues.
  • Multichannel support: Engage with customers seamlessly across various platforms, including websites, mobile apps, and popular messaging services.
  • Live chat integration: Enable real-time human interactions when needed, ensuring personalized support for complex queries.
  • Advanced analytics: Gain valuable insights into customer behavior and support performance to continuously improve your service.
  • Customizable widgets: Easily integrate Tiledesk's chat functionality into your website or app with fully customizable designs.
  • Team collaboration tools: Enhance internal communication and knowledge sharing among support agents for faster issue resolution.
  • Omnichannel inbox: Manage all customer interactions from a single, unified interface for improved efficiency.
  • Multilingual support: Break language barriers with automatic translation features, allowing you to serve a global customer base.

Tiledesk empowers businesses of all sizes to deliver exceptional customer experiences, increase satisfaction rates, and boost overall efficiency in their support operations.

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