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Best Open Source Zendesk Alternatives

Discover the best open source alternatives to Zendesk.

The best open source alternative to Zendesk is Typebot. If that doesn't suit you, we've compiled a ranked list of other open source Zendesk alternatives to help you find a suitable replacement. Other interesting open source alternatives to Zendesk are: Erxes, Freescout and Tiledesk.

Zendesk alternatives are mainly Communication Tools but may also be Form Builders or Customer Engagement Tools. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Zendesk.

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A service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships.

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Design, build, and deploy interactive chatbots with a visual editor. Integrate easily and collect data effortlessly.

Screenshot of Typebot website

Typebot revolutionizes the way you create and manage chatbots, offering a powerful yet user-friendly platform for businesses and developers alike. With its intuitive visual editor, you can design complex conversational flows without writing a single line of code.

Key benefits of Typebot include:

  • Visual Flow Builder: Drag-and-drop interface for easy bot creation
  • Customizable Design: Match your brand with fully customizable themes
  • Multi-Platform Integration: Embed your chatbots on websites, apps, or popular messaging platforms
  • Advanced Logic: Implement conditional branching and variables for sophisticated interactions
  • Data Collection: Gather and analyze user inputs securely
  • API Connections: Integrate with your existing tools and databases
  • Multi-Language Support: Create bots in any language to reach a global audience
  • Templates: Jump-start your projects with pre-built templates for various use cases
  • Analytics Dashboard: Track performance and optimize your chatbots

Whether you're looking to automate customer support, streamline lead generation, or create interactive surveys, Typebot provides the tools you need to build engaging conversational experiences. Its versatility makes it suitable for businesses of all sizes, from startups to enterprises, across various industries.

Get started with Typebot today and transform the way you interact with your audience!

All-in-one solution for marketing, sales, and customer service. Boost engagement, streamline workflows, and drive growth.

Screenshot of Erxes website

Erxes is a powerful, open-source growth platform designed to help businesses of all sizes excel in marketing, sales, and customer service. By centralizing customer interactions and data, Erxes enables teams to work more efficiently and deliver exceptional experiences.

Key benefits of Erxes include:

  • Unified Platform: Integrate marketing, sales, and support functions in one place, eliminating the need for multiple tools and reducing costs.
  • Customizable Workflows: Tailor Erxes to fit your unique business processes, ensuring maximum efficiency and productivity.
  • 360° Customer View: Gain comprehensive insights into customer interactions across all touchpoints, enabling personalized engagement.
  • Automation: Streamline repetitive tasks and create intelligent workflows to save time and resources.
  • Open-Source Advantage: Benefit from a transparent, community-driven development process, with the flexibility to modify and extend the platform as needed.
  • Data Privacy: Maintain full control over your data with on-premises deployment options, ensuring compliance with regulations.
  • Scalability: Grow your business confidently, knowing that Erxes can handle increasing demands and complexities.

With its intuitive interface and robust feature set, Erxes empowers teams to collaborate seamlessly, make data-driven decisions, and foster lasting customer relationships. Whether you're a startup or an enterprise, Erxes provides the tools you need to thrive in today's competitive business landscape.

Self-hosted email management system with shared inboxes, automation, and powerful collaboration features for efficient customer support.

Screenshot of Freescout website

Freescout is a robust, open-source helpdesk solution designed to revolutionize your customer support workflow. With its self-hosted architecture, you maintain complete control over your data while enjoying enterprise-level features.

Key benefits of Freescout include:

  • Shared Inboxes: Collaborate effortlessly with your team on customer inquiries, ensuring no email falls through the cracks.
  • Automation: Streamline repetitive tasks with powerful automation tools, saving time and improving response times.
  • Customization: Tailor the system to your needs with a flexible, open-source codebase and extensive API.
  • Cost-Effective: Eliminate per-agent fees and enjoy unlimited users without breaking the bank.
  • Privacy-Focused: Keep sensitive customer data secure on your own servers, complying with data protection regulations.
  • User-Friendly Interface: Intuitive design makes it easy for agents to manage conversations and boost productivity.
  • Multi-Channel Support: Handle inquiries from various channels, including email, web forms, and more.
  • Scalability: Grow your support operations seamlessly as your business expands, without limitations.

Freescout empowers businesses of all sizes to deliver exceptional customer support while maintaining full control over their helpdesk infrastructure. Experience the freedom and flexibility of open-source without compromising on features or performance.

AI-enhanced live chat platform for seamless customer engagement, featuring chatbots, multichannel support, and advanced analytics.

Screenshot of Tiledesk website

Tiledesk revolutionizes customer support by combining the power of AI with human expertise. This innovative platform offers a comprehensive suite of tools designed to enhance customer engagement and streamline support operations.

Key benefits of Tiledesk include:

  • AI-powered chatbots: Automate routine inquiries and provide instant responses 24/7, freeing up human agents for more complex issues.
  • Multichannel support: Engage with customers seamlessly across various platforms, including websites, mobile apps, and popular messaging services.
  • Live chat integration: Enable real-time human interactions when needed, ensuring personalized support for complex queries.
  • Advanced analytics: Gain valuable insights into customer behavior and support performance to continuously improve your service.
  • Customizable widgets: Easily integrate Tiledesk's chat functionality into your website or app with fully customizable designs.
  • Team collaboration tools: Enhance internal communication and knowledge sharing among support agents for faster issue resolution.
  • Omnichannel inbox: Manage all customer interactions from a single, unified interface for improved efficiency.
  • Multilingual support: Break language barriers with automatic translation features, allowing you to serve a global customer base.

Tiledesk empowers businesses of all sizes to deliver exceptional customer experiences, increase satisfaction rates, and boost overall efficiency in their support operations.


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