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Self-hosted Customer Communication Platforms

A curated collection of the best self-hosted platforms for managing communication with customers across multiple channels..

Novu

Multi-channel notification infrastructure for apps

  • Stars

    40,341

  • Last commit

    7 hours ago

  • License

    Unknown
Open-source platform for building in-app, email, push, SMS, and chat notifications with a unified API, workflow engine, and embeddable inbox component.

Open Source Alternative to:

Customer.io

Chatwoot

Omnichannel customer support with a built-in AI assistant

  • Stars

    Stars growing over the last 30 days39,932

  • Last commit

    2 days ago

  • License

    MIT
Manage customer conversations across live chat, email, WhatsApp, Instagram, and more from one inbox, with an AI assistant that suggests replies and automates common questions.

Open Source Alternative to:

Open

Zammad

Powerful helpdesk solution for streamlined customer service

  • Stars

    6,120

  • Last commit

    1 day ago

  • License

    AGPL-3.0
Zammad is an open-source helpdesk software that centralizes customer communications and helps deliver great service experiences efficiently.

Open Source Alternative to:

Open

Freescout

Open-source helpdesk for seamless customer support

  • Stars

    4,670

  • Last commit

    6 hours ago

  • License

    AGPL-3.0
Self-hosted email management system with shared inboxes, automation, and powerful collaboration features for efficient customer support.

Open Source Alternative to:

Intercom

Dittofeed

Open-source customer engagement platform for automation

  • Stars

    3,072

  • Last commit

    1 month ago

  • License

    MIT
Dittofeed offers low-code tools for message automation across multiple channels, including powerful segmentation and personalization features.

Open Source Alternative to:

Mailchimp

Chaskiq

Open-source customer communication platform

  • Stars

    3,584

  • Last commit

    5 months ago

  • License

    Unknown
Versatile messaging solution for businesses to engage customers through multiple channels, with AI-powered automation and analytics.

Open Source Alternative to:

Open

Tiledesk

AI
No-code platform to build AI agents and automate support

  • Stars

    17

  • Last commit

    2 days ago

  • License

    MIT
Build AI chatbots, automate customer support workflows, and connect live agents across web, WhatsApp, email, and voice with a no-code visual designer.

Open Source Alternative to:

Intercom
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